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  • Official comment
    Matt Prindle

    Hi Lorin, thanks for reaching out and sorry for the inconvenience here.

    After looking into your order, I found your bank declined your payment attempt. This could happen for a number of reasons—like insufficient funds and an unfamiliar purchase. I wish I could give you more information, but that's all the information we have access to. I would suggest contacting your bank for more details as to why the order was declined. We'd be grateful to know what the issue was so we could do whatever we can on our end to help ensure you and others can avoid this from happening again.

    Thanks and kind regards,

    Matt

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